What are your covid policies?
Under recent CDC and California guidelines, guests are no longer required to wear a mask outdoors, but of course you are more than welcome to bring and wear your mask should you wish. For anyone looking to avoid crowds, please contact us about a private tour. All of our guides and staff have been fully vaccinated, and all equipment is thoroughly cleaned between tours.
Where is the meeting point?
Our shop is located at 8500 Santa Monica Blvd, West Hollywood, CA 90069. It is recommended to take a ride share such as Uber or Lyft to the meeting point, though there is limited parking available behind the shop.
What is your cancellation policy?
We’re happy to offer free changes and 100% refund up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply.
What is your weather policy?
Our tours run rain or shine, so we recommend checking the weather and dressing appropriately. But fear not, as it rarely rains in LA!
Is this tour appropriate for children?
This is a great tour for kids 6 years old and up. As long as your children can ride their own bike throughout the tour, they are welcome to join us. We have 2 20" frame bikes, 2 24" frame bikes, and 1 single-wheeled tag-along tandem that attaches to an adult bike. Should you require any of these for your reservation, please let us know in the notes section of your booking.
What kind of bikes do you have?
We use high quality multi-speed hybrid city bikes, or you are welcome to upgrade to a pedal-assist electric bike should you wish! Upgrades are an additional $35/person and can be selected when checking out.
Do I have to wear a helmet?
Yes, helmets are required and provided free of charge for all guests.
Do we go inside the museums and monuments?
We will not enter any of the sites that we see on tour, but we will allow time to walk through the Original Farmers Market & The Grove as well as the Hollywood Walk of Fame.
How long is the ride?
This tour is 3 hours long and we cover about 12 miles (20km).
Can I leave the tour early?
No, it is unfortunately not possible to allow some guests to depart early while others remain.
Do you have electric bikes?
Yes! You are welcome to upgrade to a pedal-assist electric bike for an additional $25/person. There are some small hills on the tour but it is mostly easy, flat riding. E-bikes are a great option should you be concerned about small inclines or if you just want to try one out!
Is there a place to store bags and luggage during the tour?
Yes, feel free to bring your luggage to the meeting point and you can store it at our office during the tour.
Is water included or can I purchase some before the tour?
Water can be purchased before the tour in our office. We highly recommend having at least one water bottle per person when it's extremely hot.
Is the cost of food & drink included?
We will not stop for any food or drink while on this tour, but you are welcome to bring along snacks and drinks in a backpack; each bike will have a small bag.
Will there be a basket on my bike or a way to carry my bag?
Each bike comes equipped with a handlebar bag which can hold small personal items such as a phone or wallet.