What's your cancellation policy?
We’re happy to offer free changes and 100% refund up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply.
What are your covid policies?
Our staff is fully vaccinated. Masks are not mandatory while riding or walking outside, however we ask that all guests have a mask with them and plan on wearing it whenever indoors. We offer contactless check-in, and guarantee that all bikes and helmets are sanitized before and after each use.
Where is the meeting point?
This tour departs from Roue Lib, 55 rue Bernard Palissy, 37 000 Tours, by the Tours tourism office and the Tours train station.
What is your weather policy?
All tours run rain or shine, so we advise bringing along a light rain jacket in case of inclement weather.
Is this tour appropriate for children?
Yes! This tour is perfect for families, and we have a variety of bike sizes available. The terrain is totally flat but please note that we will cover approximately 27 miles/44 km over the course of the tour. We ask that all guests feel confident cycling 13 miles/22 km in under 1.5 hours so as not to delay the group and the tour.
What kind of bikes do you have?
We have comfortable 26" city bikes for adults, adult tandems, small 24" city bikes for kids, extra small 20" city bikes for kids, toddler trailers for those between 1-5 years old and baby seats for kids 1-3 years old.
Are helmets required?
Helmets are provided, free of charge for everyone, but only mandatory for those under 12.
Do we go inside the museums?
This tour is designed to give you an overview of the city, so we have not designated time to enter any of the sites that we'll see while on tour.
How long is the tour?
This tour is about 15 hours long and we'll cover 27 miles/44 kilometers.
What's included?
We provide the bike, helmet, satchels, a live, licensed guide for the day, a one-hour guided tour of the gardens of Villandry, and entrance tickets to gardens of Villandry. Please note that e-bikes are not available, and we ask that guests bring their own water.
Can I leave the tour early?
Due to the group nature of this tour, it won't be possible to cater to special requests such as ending early.
Can I store my bags at your office during the tour?
Yes!
What cycling level is required for this tour?
We ask that all guests are able to ride at a moderate pace and ride up to 27 miles/44 kilometers. Guests should also be comfortable with braking and stopping at any moment.
What time should I arrive for my tour?
We ask that guests arrive 15 minutes early in order to size and test the bikes.
Is this tour offered in other languages?
Yes! We can accommodate Spanish, Portuguese, and French. Thanks for reaching out to us in advance in order to private a tour in another language.
What is the number to call if I cannot find the meeting point?
You can reach us at +33 7 88 67 98 80.
What if I'm running late?
We unfortunately cannot accommodate latecomers on our public tours, so we ask that you plan to arrive early!