What are your covid policies, and will I need to wear a mask?
Masks must be worn inside the office, but are not required during the tour. We ask that all guests maintain a 3 foot/one meter distance between other guests.
Where is the meeting point?
Our office located at Franz-Josefs-Kai 45, 1010 Vienna (Metro lines U2 and U4 to Schottenring, Salztorbrücke exit).
What is your cancellation policy?
We’re happy to offer free changes and 100% refund up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply.
What is your weather policy?
Our tours run in all weather conditions and we can provide rain ponchos if needed.
Is this tour appropriate for children?
Yes, this tour is on flat terrain and we use bike paths for most of the route. We have some small bikes, trailers, and tag along tandems available for children. Please let us know in the notes of your booking what accessory/bike you would like to reserve for your child.
What kind of bikes do you have?
We have easy to ride city bikes making your tour comfortable. You will be upright and able to see the sites as you cycle. If you are at all nervous about riding, we encourage you to come by a little early to give the bikes a try.
Do I have to wear a helmet?
Helmets are mandatory for children under 12 years old, and we provide helmets for adults free of charge when requested.
What are your hygiene regulations?
All bikes and equipment are frequently cleaned and disinfected.
Do we go inside the museums and monuments?
On this short tour we don't enter any museums or monuments, but your guide will be happy to provide you with tips and recommendations to go back and visit the sites that interest you most after the tour.
How long is the ride?
This tour is about 3 hours long and covers approximately 7.5 miles (12 kilometers).
Can I leave the tour early?
Yes, but the bikes must be returned to our office. If you believe that your plans will not allow for you to stay for the duration of the tour, thank you for contacting us in advance of booking.
Do you have electric bikes?
Yes, although we do have a limited number of them, so we kindly ask that you contact us in advance to ensure availability. E-bikes are an additional €15 per bike.
Is there a place to store bags and luggage during the tour?
Yes, you are welcome to store any bags in our office during your tour.
Is water included or can I purchase some before the tour?
Water is not included, but it can be purchased in our office beforehand.
Will there be a basket on my bike or a way to carry my bag?
We can provide a basket to carry small items when requested.